At the Lund Resort at Klah ah men, we value and respect your privacy. This Privacy Policy refers to our policies pertaining to the collection, usage and disclosure of personal information received in the course of a user’s web experience.

This page is intended to inform you on the circumstances in which we collect and receive personal information, along with the policies and procedures we have established for using, storing and sharing certain types of personal information in limited circumstances.

We do not collect, use or disclose personal information without your consent unless required by law. Subject to legal and contractual restrictions, you can withdraw your consent to our collection, use or disclosure of your personal information at any time. If you refuse or withdraw your consent for any purpose required to provide our service to you, we will not be able to provide, or continue to provide you with the service as an accommodation and service provider.

Personal Information

This refers to any information that can be used to identify you as an individual. Including and not limited to your name, address, age, personal financial information and social insurance or social security number.

Collection & Use of Personal Information

We collect personal information to assist us in confirming your reservation and providing the services you request, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arise from your stay with us. This information typically includes your name, address, phone number, e-mail address, and credit card number (with valid expiration date) or other payment details. For verification purposes, we may also require you to provide personal identification with your date of birth and photo.

Cookies

In order to process your reservation and save customized details for future reference, our website uses “cookies”. A cookie is a common type of software that tracks website visits and preferences, and is capable of enhancing your experience on our website.

You have the ability to block cookies by adjusting the settings on your internet browser. However, rejecting cookies will result in a direct loss of benefits afforded by cookies. By turning off cookies on your personal browser, this adjustment may also block cookies for any website you visit.

Our website uses the following subsets of cookies:

  • Necessary cookies: enable basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Preference cookies: enable a website to remember information that changes the way the website behaves or looks, such as your preferred language or physical region.
  • Statistic cookies: help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing cookies: used to track visitors across websites with the objective of displaying ads that are relevant and engaging for the individual user.

Marketing & Promotional Material

With your express consent, we may also use the personal information you provide to send you our newsletter, advise you of promotions, or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party such as a customer relationship management company and/or a marketing and communications company. We take steps to ensure our third party partners protect your personal information in compliance with the law.

You may withdraw your consent at any time by following the clear instructions provided in any promotional materials you receive.

Third Party Disclosure

If you make a reservation online, we use a third party vendor to process your booking. All supplied sensitive/credit information is transmitted using a secure server and then encrypted. This information is only available to those individuals with special access rights to such systems, and who are required by law or contract to keep that information confidential.

We will only share your personal information outside of the Lund Resort with your consent, where it is required or authorized by law.

Examples include:

(a) when it is required to provide you with services you have requested in which case we will consider you to have given implied consent (e.g. kayak lessons/rentals);

(b) if your stay has been paid for by a third party we will provide billing information to the paying party; or

(c) if you have failed to pay amounts owed to the Lund Resort.

Any such disclosure of your personal information by the Lund Resort to a third party will be made on a confidential basis conditioned upon the information being used solely for the purpose for which it has been disclosed.

Protection of Personal Information

We ensure every measure is taken to process personal information accurately and securely. Our team is trained in privacy and confidentiality practices. Moreover, we take steps to ensure that only appropriate individuals have access to your information and only use that information for the purpose for which they have been granted access. Compliance with these standards is regularly reviewed and revised as needed.

It is your responsibility to provide any updates to your personal information, to maintain the accuracy of our records as is necessary for the purposes for which it is to be used. If at any time you wish to update or access your Personal Information, you can do so by contacting the Lund Resort at the following:

T: (604) 414-0474

E: fom@lundresort.com

 

 

 

 

 

 

 

Policy Changes & Pricing Updates

Our Privacy Policy is effective March 18th, 2019 and is subject to change provisionally in the future. We reserve the right to update or change this policy as required. The revised policy will be posted on our website and we recommend referring back periodically to stay informed of any changes. Without your express consent we will not reduce your rights under this Privacy Policy with respect to personal information already collected about you.

 

In addition, we reserve the right to change package pricing and inclusions based on market fluctuations and seasonal availability. Our website will be updated accordingly as any changes arise.

 

Please direct any questions or concerns regarding this Privacy Policy or our compliance to Scott Wilshaw, General Manager at the following address:

 

Tla’amin Resorts and Accommodations

Historic Lund Hotel

1436 Highway 101

Lund, B.C.  V0N 2G0

T: (604) 414-0474

E: Scott@lundresort.com